Privacy Policy

Last updated: 2026-04-07

1. Introduction

Lunsbok Group ("we", "us", "our") operates the Lunsbok Messaging platform at https://msg.lunsbok.com. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

2. Information We Collect

When you connect your WhatsApp, Instagram, or Facebook account, we receive:

• Your WhatsApp Business Account ID, phone number ID, or Instagram/Facebook user ID
• Your account name and profile information
• An access token to send and receive messages on your behalf

We also collect message data (content, timestamps, sender/recipient identifiers) to deliver our messaging services.

3. How We Use Your Information

• To send and receive messages on your behalf through connected channels
• To maintain and improve our messaging platform
• To provide customer support

4. Data Sharing

We do not sell your personal data. We share data only with Meta (WhatsApp/Facebook/Instagram) as required to provide messaging services, and with infrastructure providers (AWS) for hosting.

5. Data Retention

We retain message data and access tokens for as long as your account is connected. You can request deletion at any time (see our Data Deletion page).

6. Data Security

We use industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls to protect your data.

7. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at support@lunsbok.com.

8. Contact

For privacy inquiries, email support@lunsbok.com.